Отзывы наших клиентов

Dear Elena,

On behalf of our small group, I thank you again for your patience and flexibility in putting together
a memorable two-week tour that we will always cherish. I would like to make a few comments about the tour: Riga –Daiga, the guide, was competent, flexible. Driver was very good, (spoke some German), the mini-bus roomy. Hotel Centrum Monika was good: it was necessary to cancell one overnight for the Weitzner’s since they missed their connecting flight and arrived one day later: Daiga rearranged the schedule so that the Weitzner’s only missed Jurmala. Restaurants were quite adequate.
Tallin — Daiga was still the guide although there was a local Tallin guide who was a bit restricted in time; the local guide in the Rocca al Mare Museum was quite good. Driver was the same – he drove us to St Petersburg. Hotel Baron, although well located and with a lot of atmosphere, was unacceptable since the air-conditioning was not working for the past two weeks and they had not informed your local organizer. Diaga called your local agency and they arranged that we spend the second night at hotel Europa (same owner as Baron’s) which was outside the old city – but they arranged transportation to/from the Restaurant. Restaurants were quite adequate. St. Petersburg – Natalie, the guide, was outstanding (knowledgible, vital, flexible and very accommodating). Driver was very good, the min-bus OK. Hotel Petro Palace was very good, the evening meal the first night was quite good. Restaurants (excluding our choices) were adequate. The train to Moscow – baggage handling was very good but the trip was an adventure with the bombing, one hour late departure and over 4 hour late arrival; It was necessary to eat a snack on the train since we knew we would miss the breakfast in Moscowю Moscow – Michael, the guide was quite knowledgible but rather inflexible in attitude – he constantly complained about our choice of hotel (until he was told to stop) and explained that he was only answerable for the culture side of our progamme. I would not recommend him further. Driver was very good, the mini-bus rather cramped, without seat belts, barely acceptable. Hotel Maksima Zarya was very disappointing. They gave us only one room with air-conditioning: After heavy and long discussions, we ended up with 4 rooms with air-conditioning of which two didn’t work. One non-functioning room was changed the following day so that only one room didn’t have air-conditioning. Although the rooms (each had 2 rooms) were more than adequate in size, I would not further recommend this hotel because of their personnel and the hotel’s distance to the city center. Restaurants (excluding our choices) were less adequte than all others on the entire trip. The restaurants you chose for us were fine but often the meal served was of a lower money-saving quality. A general comment is that although I believe we paid extra for the Drivers lunch in all countries, there was invaribly the question whether or not it was included and often the driver did not receive one. All guides spoke acceptable or better English.
Elena, on a trip like this, one expects unforeseen problems to occur – so we were not surprised at the few difficulties we had. All in all, the tour was very successful (although we were disappointed in the guide and hotel handling in Moscow) and would welcome the opportunity to act as a recommendation for Irkutsk Baikal Travel if you would need us.